Frequently Asked Questions

PAYMENT

1. What payment methods do you accept?

We accept various payment methods including credit/debit cards, Google Pay, and bank transfers.

2. Are there any discounts or promotional codes available?

We don’t offer discounts and promotional codes as of now . follow us on social media to stay updated on our latest offers and promotions.

YOUR ACCOUNT

1. Is it necessary to create an account in order to shop at ALUSKY ?

While you can browse www.aluskyofficial.com without logging in, you must have an account to shop with us. We save your name, address, and basic contact information here. It’s a straightforward three-step sign-up process.

2. How do I change my account information?

a. Sign in to your account at
www.aluskyofficial.com

b. Select ‘My Information’

C. Make your changes, then press the ‘Save’ button.

3. Forgot your password?

Here’s how to obtain a new password:

a. Browse to the ALUSKY login page.

b. On the login screen, select the ‘Forgot Password’ option

c. You will receive an email from us at your registered email address

d. To reset your password, click the link in your email and follow the instructions

4. Can I use my Google or Facebook accounts to log in to my ALUSKY account?

Yes, that’s possible. Simply head on over to the Login page and select either Google or Facebook to get started.

5.How do I change my billing and shipping addresses?

a. Sign in to your account at
www.aluskyofficial.com

b. Under ‘My Addresses’ go to ‘Edit’.

c. Replace or update your address.

d. Click on the ‘Save’ button.

DELIVERY

1. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order through your account on our website.

2. How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, domestic orders take 3-7 business days, while international orders can take 10-15 business days.

3. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary based on destination.

4. When can I expect delivery of my orders?

Delivery period of your purchase shall be mentioned at the time of purchase. Typically, we deliver on all days. There may be occasional delays due to national holidays and unforeseen circumstances.

5. Why did I receive only part of my order?

ALUSKY will deliver your orders . We’ll notify you via email once the remainder of your shipment has been dispatched or is in transit.

RETURNS
1. What is the return policy of ALUSKY.?

We have a 1-day return policy at ALUSKY. that allows you to return items purchased from us.
All returned items are subjected to our quality control checklist, and the refund or replacement is processed only after they pass this stage.
Items must be returned in their original condition with all tags attached. This return policy does not cover items that have been damaged due to neglect, improper usage, or application.
Convenience and delivery fees are not refundable, and cash-on-delivery refunds are only available through NEFT transactions

2. How can I contact customer service?

You can contact our customer service team via email at Assist@aluskyofficial.com, by phone at (93728 03603 ) available on our website.

3. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 24 hours of receiving your order. We will assist you with returning the item and sending a replacement.

4. How can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placing them. Please contact our customer service team as soon as possible to make any changes.