The “return policy” for products sold on the website.

Definition: “Return” is defined as the action of giving the item purchased by the buyer on the website back to the seller. The following situations may arise:

1. The item was faulty.

2. During shipping, the item was damaged.

3. The product(s) were missing.

4. The wrong item was sent by the seller.

5. Products are out of stock, back ordered, or not available.

A return could also result in a refund of money in most cases.

If the buyer finds the product unsatisfactory,
a dispute is to be raised within 24 hours of receiving the order.

The buyer can raise a dispute by addressing an email to Assist@aluskyofficial.com
or by sending a WhatsApp message on our Customer Care Number [+91-93728 03603],
along with photos of the package and the product(s) and an unboxing video.

Pickup terms : The product will be picked up within 72 hours of a dispute being raised, the pickup will only be accepted if the product is returned with its original packaging and tags.
& the product remains not modified (alterations in size or form) by the buyer.

Refund terms : once the product is received by the seller , upon inspection if claims made in the dispute are found true a refund can be expected from the seller within 7 business days.